Refund policy

Due to the nature of the fragrances, there are NO REFUNDS or RETURNS. All items are purchased at one's own discretion after reading disclaimers, Please also note that if an order gets placed and the warehouse stock update is delayed, if the perfume you ordered is declared as out of stock by the warehouse you will only be refunded via credit to spend on another fragrance.

We and our Service Providers disclaim against and accept no liability for the use of the perfumes, or any losses and expenses for whatever nature arising from the use of our products and services, due to them being reject perfumes. The bottle caps and ornamental bits on the bottles may be loose or damaged. The concentration of the perfumes may differ and be slightly weaker due to age of discontinued stock. In very rare cases there can also be a small leakage but this occurs less than 1% of the time.

Therefore, all perfumes are purchased at your own risk and we make no representations or warranties of any kind and will not be liable for any claim relating to your purchases.

All Designer Fragrances in our store are rejects which have been parallel imported.

The authorized South African distributors of these products are under no obligation to honor the manufacturers' guarantees / warranties or to provide any after-sales services for these self-imported branded products. Please ensure that you understand the below disclaimer before making any purchase in our store!

 

Due to the nature of our products, as outlined in our disclaimer, we do not offer refunds, returns, or exchanges. However, we strive to ensure customer satisfaction and are open to reviewing each case individually to explore possible solutions. Should an exchange be approved, the return shipping costs will be the responsibility of the customer.